Privacy Policy | Sky Casino

Information we may collect

When you browse the website, create an account or use casino services, we may handle information that identifies you or is connected with your activity. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We seek to limit collection to information that is reasonably needed for operating an online gambling service, meeting our responsibilities and supporting players.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account credentials, communication preferences and information you provide when registering or updating your account. We may also keep records of your requests, messages, complaints and interactions with customer support so that we can respond consistently and improve the service.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source of funds or other information reasonably required for account and compliance checks. Verification information is handled for preventing fraud, protecting accounts and meeting legal and responsible gambling obligations.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, such as payment status, limited payment identifiers and information used to detect unusual or unauthorised activity. We do not need to retain full payment card details where they are handled by an external payment provider.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session activity and referring website. We may also record information about login attempts, security events and how features are used. This information helps us maintain reliable services, investigate faults, protect accounts and understand general website performance.

How we use information

We use information for purposes connected with providing and managing the Sky Casino service. These purposes may include the following:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals, wagers and other account activity.
Confirming identity, age, eligibility and account ownership.
Carrying out fraud prevention, security monitoring and anti-money laundering checks.
Detecting suspicious, prohibited or unauthorised activity and protecting the website, players and payment processes.
Providing customer support, handling enquiries and resolving complaints or disputes.
Communicating about account activity, service notices, security matters, changes to terms and other important information.
Sending promotional or marketing communications where permitted and where you have made the relevant choices. You can withdraw consent to marketing at any time.
Understanding website performance, improving features, testing functionality and developing a better player experience.
Managing responsible gambling tools, requests and account restrictions where applicable.
Meeting legal, regulatory, tax, accounting, security and other obligations that apply to an online gambling service.
Establishing, exercising or defending legal rights and responding to lawful requests from authorised bodies.

We may rely on different lawful grounds for handling information, depending on the circumstances. These may include providing a service you request, complying with legal obligations, protecting our legitimate interests, preventing misuse and acting with your consent where consent is required. If you do not provide information that is needed for registration, verification, payments or legal checks, we may be unable to open or maintain an account or provide some services.

Marketing choices

Marketing messages may include information about services, features or offers. Important service and security communications may still be sent when necessary to manage your account, even if you opt out of marketing. You can use an unsubscribe option included in a marketing message, update available account preferences or contact us using the details in the data rights section below.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website remember settings, maintain sessions, support security, measure usage and improve functionality. Some cookies may be necessary for the website to operate, while others help us understand performance or provide more relevant features and communications.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to block, delete or receive a warning before cookies are stored. Restricting necessary cookies may affect account access, security features or the way parts of the website work.

When information may be shared

We may share relevant information with service providers that help operate the website and deliver services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, analytics or professional services. They are expected to handle information only for appropriate purposes and in line with applicable requirements.

Information may also be shared where reasonably necessary to protect players or the service, investigate suspected fraud or wrongdoing, comply with a lawful request, meet legal obligations, establish or defend a legal claim, or support a business transfer or restructuring. We do not share more information than is reasonably needed for the relevant purpose.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and staff or provider procedures. No internet transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords and notify us promptly if they suspect unauthorised account activity.

Some service providers may handle information in locations outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate protection and secure handling in accordance with applicable requirements.

Your rights, retention and policy updates

How to exercise your data rights

You may contact us at support@sky-casino.click to ask about personal information connected with your account. You can use this address to request access to the information we hold about you, ask us to correct information that is inaccurate or incomplete, request deletion of your data where applicable, or withdraw consent to marketing. Please include enough information for us to understand and verify your request. We may need to confirm your identity before providing information or making changes, helping to protect your account and other people’s information.

Some rights may be subject to exceptions or conditions. For example, we may be unable to delete information that we must retain for legal, security, fraud prevention, dispute resolution or accounting purposes. If we cannot fully comply with a request, we will aim to explain the reason where permitted and consider whether information can be restricted or handled in another appropriate way.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information, the reason it was collected and the obligations that apply. When information is no longer required, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.

Children and age restrictions

The service is intended for adults who are legally permitted to participate in online gambling. We do not knowingly invite children to open accounts or provide personal information. If we become aware that information has been submitted by a person who is not eligible to use the service, we may take steps to close the account and remove the information where appropriate, subject to records that must be retained.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website and will show the relevant changes where appropriate. We encourage players to review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy, where permitted.

Questions and concerns

If you have a question about this Privacy Policy, believe your information has been handled incorrectly or want to exercise a data right, contact support@sky-casino.click. We will review your request and respond within a reasonable time, subject to identity checks, the complexity of the request and any applicable legal requirements.